7 Tips To Reduce Customer Churn

7 Tips To Reduce Customer Churn

Quick Tips

“Customer churn” is a phrase that likely makes your (and your Customer Success) team’s skin crawl. Not only is it a bummer when clients decide to leave you for someone else (a competitor, nonetheless), but it’s also way too expensive to...
9 Customer Interview Questions You Should Be Asking

9 Customer Interview Questions You Should Be Asking

Quick Tips

When was the last time you held customer interviews? It’s okay, this is a safe space—you can admit that it has probably been a while. It’s not like anything else has been going on in our world, right? Everything has been “business as usual” (*cricket chirps*). As we...